Specialists in the first line of help when customers encounter problems or defects with products and programs.

Introduction

Specialists in the first line of help when customers encounter problems or defects with products and programs. Our End-user Support Technicians deliver help to system users by responding to client queries, solving technical problems, and retaining an organizational network, software or hardware, and computer systems. We address client telephone inquiries and emails.

PENYPAL Support team provides on-call support to the user either at an organization's office or a client-designated site. Support technicians diagnose client software, hardware, and network system problems. Telecom, IT, Network Operation Centers, and Security Operation centers remain the primary employers of these technicians.

Focus on your business.

Streamline your deployments and minimize end-user and business disruptions while saving money with Insight’s wide range of technical capabilities. Management and governance are provided through the Insight command center 24/7 to ensure you are seeing year-over-year improvements.

PENYPAL End-user support specialists possess a combination of technical and interpersonal attributes. Good judgment, clear communication skills and the ability to help others are integral qualities.

Responsibilities include:

• Diagnosis and maintenance of technical systems.
• Train new clients on company products, service administration, and support procedures.
• Identify and develop required support documentation.
• Participate in client meetings as needed for system discussion.
• Gather additional requirements and provide end-user support, working closely with end-users.